Announcements
Today's Outage (17/03/2011)
At 10:12am today (March 17th 2011) we experienced a power outage across the majority of our shared and managed servers caused by a small explosion within the datacentre's UPS power systems. The fire brigade was called and, once the building was declared electrically safe, power was restored through the on-site generators. After a short delay to ensure safety, we were then allowed in the building to restore service.
Most servers restarted automatically as designed and were up and running quickly, however some required manual intervention such as filesystem checks, to ensure no data was lost. We only use new, high-end servers and the majority operated exactly as designed. No data loss was observed.
We now believe that everything is running back as normal and have answered all outstanding tickets. If you are experiencing any problems with your site please let us know by submitting a support ticket and we will investigate.
Common Queries
To answer a few of the common questions we received:
This only affected services located in Bluesquare 2, Maidenhead. Some dedicated/VDS clients, all USA hosting clients, and all clients who use us only for DNS were not affected.
Numerous clients asked about the 'worst case scenario', which is worth outlining here. In case of a catastrophic event which wiped out the datacenter, taking all servers and customer data with it, we estimate that we could have everything back online within 48 - 72 hours. All data is backed up to offsite locations, and hardware could be deployed elsewhere and sites restored. However, we should remind all clients that taking your own backups is essential. To backup your account please click the 'Bakups' button in cPanel for a range of choices or contact us for assistance.
My.webkinect.co.uk was also affected by this giving us the only option to update our clients through our Facebook and Twitter accounts. We cannot stress enough how important it is for you to follow those.
Further news and SLA credits
As soon as we have a full Reason For Outage from the datacentre we will post it on our Facebook page and update this annoucement and decide what steps to take going forward.
In terms of SLA and compensation, we take any downtime extremely seriously. While the downtime was out of our control, we are conscious of the disruption this has caused and are happy to offer you an SLA credit. Please contact us and we will arrange a credit to your account.
Apologies once again for today's disruption and we would like to thank you for your understanding during this very stressful day. It is the first extensive datacentre issue we have experienced since setting up business in 2005, and every possible step will be taken to ensure we continue to exceed 99.9% uptime, every single month.
Thursday, March 17, 2011
Powered by WHMCompleteSolution
Quick Navigation
Search
